Features
A Smarter Foundation for Automated Operations
OSPPY brings intelligence, memory and automation together – creating a single system that powers conversations, workflows, decisions and insights across your business.
Built to span channels, teams and systems.
The OSPPY feature set is designed to feel simple on the surface and deeply capable underneath – so your teams get clarity, not another complicated tool.
Each feature can stand on its own, or work together as part of a full-stack AI and automation layer for your business.
Feature 01
Customer ExperienceOmni-Channel AI Engine
One intelligent layer that understands your business and responds consistently across WhatsApp, web chat, email and voice.
- Shared memory and context across every channel
- Consistent tone of voice aligned with your brand
- Cross-channel handoff between chat, WhatsApp and calls
- Supports multilingual conversations out of the box
Feature 02
OperationsWorkflow Orchestration Layer
Automate multi-step processes – not just single messages – with clear logic, routing and human-in-the-loop control.
- Event-based triggers for key actions and states
- Conditional logic and branching for complex flows
- Human review steps for sensitive decisions
- Automatic notifications, reminders and escalations
Feature 03
KnowledgeKnowledge & Retrieval System
Give your AI access to the documents, SOPs and data it needs to answer precisely in your context.
- Secure ingestion of PDFs, docs, FAQs and SOPs
- Context-aware answers grounded in your content
- Version-aware knowledge so answers stay current
- Searchable workspace for your team and your AI
Feature 04
VisibilityAnalytics & Insight Layer
A live view of conversations, workflows and performance – with AI highlighting what deserves your attention.
- Dashboards for volume, response times and resolutions
- Funnel views of automations across departments
- Trend detection on issues, topics and demand
- AI summaries for leadership and weekly reviews
Feature 05
ConnectivityIntegrations Hub
Connect OSPPY to the systems you already rely on – without adding another source of complexity.
- Connectors for PMS, TMS, CRM, ERP and booking tools
- Custom API and webhook integrations where needed
- Two-way sync of key entities and status updates
- Clear logging and monitoring of integration health
Feature 06
SpeedReusable Automation Blocks
Pre-built building blocks for common patterns so you move from idea to live automation quickly.
- Templates for reservations, onboarding and follow-ups
- Ready-made flows for confirmations and reminders
- Document extraction for IDs, invoices and forms
- Configurable components instead of custom code every time
Feature 07
TrustSecurity, Safety & Permissions
Enterprise-aware foundations so AI automation is controlled, auditable and aligned with your policies.
- Role-based access and granular permissions
- Audit trails for actions and configuration changes
- Data separation across brands, regions or clients
- Guardrails around sensitive content and actions
Feature 08
ImprovementContinuous Optimization Engine
Your automations and assistants do not stay static. They learn from feedback, data and outcomes over time.
- Feedback loops from users and operators
- Performance scoring for flows and conversations
- Suggestions for new automations and improvements
- Safe rollout of updated versions and experiments
See how these features map to your operations.
Share how your business runs today and we'll highlight where OSPPY can bring clarity, automation and intelligence – step by step.