Services
Intelligence at Every Layer of Your Business
From customer conversations to internal workflows, OSPPY automates the essential parts of your business — so your team can focus on what matters.
A full stack of AI and automation services.
OSPPY works across the whole lifecycle: from strategy and design to automation, integration, and ongoing improvement.
Start small with one pillar or design a roadmap that gradually brings intelligence to every part of your business.
Pillar 01
AI Customer Experience
Modern, intelligent assistants that handle conversations across WhatsApp, web, and voice – always on, always consistent.
- AI WhatsApp agents for sales, support and reservations
- Web chatbots that understand your business context
- AI reception and call routing for phone inquiries
- Multi-language guest and customer support
- Review monitoring and automatic smart replies
Pillar 02
Intelligent Workflow Automation
Automate repetitive tasks and hand-offs so your team can focus on decisions, not manual clicks.
- End-to-end process automation across departments
- Document workflows for invoices, contracts and IDs
- Smart approval flows with notifications and tracking
- Task routing to the right team or person in real time
- HR workflows for onboarding, scheduling and requests
Pillar 03
Data & Analytics Intelligence
Turn your data into a live system of insight with dashboards, alerts and AI-driven forecasts.
- Live KPI dashboards for operations, finance and sales
- Demand and volume forecasting to plan ahead
- Anomaly detection on key metrics and events
- Executive summaries and AI-generated insights
- Self-serve reporting for teams without analysts
Pillar 04
AI Integrations & API Engineering
Connect the tools you already use and let data flow smoothly between systems without manual work.
- Integrations with PMS, TMS, CRM, ERP and booking tools
- Custom API design and implementation
- Data syncing pipelines between platforms
- Automation via webhooks and serverless functions
- Secure, monitored integrations with clear logging
Pillar 05
Custom AI Systems & LLMs
AI that understands your business, trained on your data and workflows – not just generic answers.
- AI assistants trained on your internal knowledge
- Retrieval-augmented generation (RAG) for documents
- Fine-tuned language models for your use cases
- Semantic search across tickets, emails and logs
- Evaluation and monitoring of AI quality over time
Pillar 06
Industry Solutions
Pre-designed accelerators for hospitality, logistics, retail and more – ready to adapt to your reality.
- Hospitality: AI concierge, reservations and upsells
- Logistics: fleet coordination and route intelligence
- Retail: dynamic offers and customer journey automation
- Real estate and property: lead handling and follow-up
- Custom playbooks for your specific industry
Pillar 07
AI Governance, Safety & Deployment
Deploy AI safely with the right controls, observability and guardrails for your organization.
- Secure cloud or on-premise deployment strategies
- Access control, roles and permissions for AI tools
- Monitoring, logging and incident response around AI
- Risk assessment for automation and decision-support
- Foundations aligned with privacy and compliance needs
Pillar 08
Strategy & AI Consulting
A partner to help you think clearly about where AI fits, what to build first and how to scale safely.
- AI and automation roadmap design
- Current systems and workflow assessment
- Prioritization of high-impact opportunities
- Pilot design, measurement and iteration
- Training and enablement for your teams
Explore how these services align with your operations.
Share how your business runs today and we'll highlight where OSPPY can bring clarity, automation and intelligence – step by step.